Terms & Conditions
Please read these terms carefully before engaging our services. By calling or scheduling work with us, you agree to the terms below.
1. Agreement to Terms
These Terms and Conditions ("Terms") govern the hardwood floor and countertop restoration services provided by Surgeon's Hardwood Floor & Countertop Restoration ("the Company," "we," "us," or "our") to you ("the Customer"). By contacting us, requesting an estimate, or scheduling service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not engage our services.
2. Services
We offer hardwood floor and countertop restoration services including, but not limited to, screen & recoat, wax removal, clean & buff, and countertop refinishing. The scope of any specific project will be confirmed verbally or in writing before work begins. Any work outside the agreed scope may require a separate estimate and approval.
3. Estimates & Pricing
Estimates provided by the Company are based on the information available at the time of assessment. Final pricing may vary if site conditions differ from those described or observed. Any change to the agreed scope of work will be communicated for approval before additional charges are incurred. Unless otherwise stated, estimates are not a binding contract.
4. Scheduling & Cancellations
We make every effort to honor scheduled dates and times. However, factors outside our control (such as weather or material availability) may require rescheduling. If you need to cancel or reschedule an appointment, please notify us as early as possible. Cancellations made with less than 24 hours' notice may be subject to a service fee.
5. Customer Responsibilities
The Customer agrees to provide safe and reasonable access to the work area, including moving furniture and fragile items away from the surfaces being serviced unless other arrangements have been made. The Customer is responsible for securing pets and ensuring the area is free of hazards before our team arrives.
6. Payment Terms
Payment is due upon completion of the agreed work unless prior arrangements have been made. Accepted payment methods will be confirmed at the time of booking. Late payments may be subject to additional fees as permitted by North Carolina law.
7. Warranties & Limitations
We stand behind the quality of our workmanship. Any warranty on finishes or materials will be specified in your service agreement. The Company is not liable for damage caused by normal wear and tear, moisture intrusion, pet damage, improper maintenance, or pre-existing conditions not disclosed at the time of assessment.
8. Limitation of Liability
To the fullest extent permitted by law, the Company's liability for any claim arising from our services is limited to the amount paid for the specific work in question. We are not liable for indirect, incidental, or consequential damages.
9. Text Message Consent
By providing your phone number, you consent to receive text messages from the Company regarding appointments, estimates, and service updates. Standard message and data rates may apply. You may opt out at any time by replying "STOP" to any message or by contacting us directly.
10. Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on this page, and continued use of our services after any change constitutes acceptance of the revised Terms.
11. Contact
Questions about these Terms can be directed to Surgeon's Hardwood Floor & Countertop Restoration, 200 Puddingstone Drive, Fayetteville, North Carolina 28311, or by phone at (910) 580-0696.
Last updated: September 2026
Have questions about our terms?
We're happy to walk you through any detail before work begins.
Call (910) 580-0696